Delivery

At Mountbatten Boathouse we make it our priority to ship your order as soon as possible. We ship orders Monday to Friday. If there are any problems with your order we will let you know as soon as possible by email or telephone.

The cost for postage and packing is based on the goods in your shopping basket and the delivery destination. You can check what the amount will be before completing your order.

Orders within the UK

For a delivery address within the UK, the costs are as follows:

Whilst we make every effort to despatch your order as quickly as possible, we cannot be responsible for any delays in delivery caused by Royal Mail or another courier service we may use. If you require your order urgently, we suggest that you get in touch to discuss this.

International Orders

If you live outside of the UK, please contact us to discuss international delivery.

When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

We reserve the right to withhold delivery to any particular place or location at our sole discretion.

If you order hasn't arrived

Our system will email you to let you know when we have despatched your order, but please wait 10 working days before contacting us about non-delivery if the order was sent via Royal Mail. We know it's frustrating, but it's most likely on its way and Royal Mail don't consider a parcel to be lost until until 10 days after the expected due date, so there's not much we can do before then. (A working day does include Saturdays, but not Sundays.)

It's worth checking with your local delivery office to see if they have anything for you, as sometimes you may not have been notified that a parcel is waiting there for you to collect. We've also had cases of packages being delivered to neighbours but no card being left for the recipient.

If your order still hasn't arrived after 10 working days and it's not been left somewhere for you to collect, please get in touch and we'll investigate to see if we can track it down for you! And if all else fails, we'll do our best to replace the original order.